Incidents | Seekda

Sphere (Frontdesk) is down

Tue, 03 Jun 2025 05:28:22 -0000

Sphere (Frontdesk) recovered.

Sphere (Frontdesk) is down

Tue, 03 Jun 2025 05:00:40 -0000

Sphere (Frontdesk) went down.

Database Upgrade

Thu, 15 May 2025 04:15:00 +0000

Maintenance completed

Database Upgrade

Thu, 15 May 2025 04:15:00 +0000

Maintenance completed

Database Upgrade

Thu, 15 May 2025 04:15:00 +0000

Maintenance completed

Database Upgrade

Thu, 15 May 2025 04:15:00 +0000

Maintenance completed

Database Upgrade

Thu, 15 May 2025 04:15:00 +0000

Maintenance completed

Database Upgrade

Thu, 15 May 2025 04:15:00 +0000

Maintenance completed

Database Upgrade

Thu, 15 May 2025 04:15:00 +0000

Maintenance completed

Database Upgrade

Thu, 15 May 2025 03:45:00 -0000

Database Maintenance Notice We will be performing a scheduled upgrade of our database server to ensure continued performance, stability, and future scalability of our systems. Downtime Window: 🗓 Date: 2025-05-15 🕔 Time: Between 05:45 CEST and 06:45 CEST (approx. 30 minutes downtime expected) Please note that during this time, the Seekda systems will be temporarily unavailable. Thank you for your understanding as we work to keep our systems robust and future-ready.

Database Upgrade

Thu, 15 May 2025 03:45:00 -0000

Database Upgrade

Thu, 15 May 2025 03:45:00 -0000

Database Upgrade

Thu, 15 May 2025 03:45:00 -0000

Database Upgrade

Thu, 15 May 2025 03:45:00 -0000

Database Upgrade

Thu, 15 May 2025 03:45:00 -0000

Database Upgrade

Thu, 15 May 2025 03:45:00 -0000

Multi Property Search APIs is down

Fri, 07 Feb 2025 15:17:16 -0000

Multi Property Search APIs recovered.

Multi Property Search APIs is down

Fri, 07 Feb 2025 15:04:59 -0000

Multi Property Search APIs went down.

Multi Property Search APIs is down

Tue, 28 Jan 2025 15:13:57 -0000

Multi Property Search APIs recovered.

Multi Property Search APIs is down

Tue, 28 Jan 2025 15:07:09 -0000

Multi Property Search APIs went down.

Multi Property Search APIs is down

Sun, 26 Jan 2025 15:49:10 -0000

Multi Property Search APIs recovered.

Multi Property Search APIs is down

Sun, 26 Jan 2025 15:44:08 -0000

Multi Property Search APIs went down.

Multi Property Search APIs is down

Sun, 26 Jan 2025 14:15:46 -0000

Multi Property Search APIs recovered.

Multi Property Search APIs is down

Sun, 26 Jan 2025 13:53:32 -0000

Multi Property Search APIs went down.

Multi Property Search APIs is down

Fri, 27 Dec 2024 18:45:40 -0000

Multi Property Search APIs recovered.

Multi Property Search APIs is down

Fri, 27 Dec 2024 18:41:39 -0000

Multi Property Search APIs went down.

Booking, Rate and Availability APIs, Multi Property Search APIs, and 4 other services are down

Tue, 03 Dec 2024 06:20:15 -0000

KUBE Booking Engine and Dynamic Shop Responsive recovered.

Booking, Rate and Availability APIs, Multi Property Search APIs, and 4 other services are down

Tue, 03 Dec 2024 06:20:15 -0000

KUBE Booking Engine and Dynamic Shop Responsive recovered.

Booking, Rate and Availability APIs, Multi Property Search APIs, and 4 other services are down

Tue, 03 Dec 2024 06:18:58 -0000

Booking, Rate and Availability APIs recovered.

Booking, Rate and Availability APIs, Multi Property Search APIs, and 4 other services are down

Tue, 03 Dec 2024 06:18:46 -0000

Multi Property Search APIs, Authentication and User Management, and Hotel Manager recovered.

Booking, Rate and Availability APIs, Multi Property Search APIs, and 4 other services are down

Tue, 03 Dec 2024 06:18:46 -0000

Multi Property Search APIs, Authentication and User Management, and Hotel Manager recovered.

Booking, Rate and Availability APIs, Multi Property Search APIs, and 4 other services are down

Tue, 03 Dec 2024 06:18:46 -0000

Multi Property Search APIs, Authentication and User Management, and Hotel Manager recovered.

Booking, Rate and Availability APIs, Multi Property Search APIs, and 4 other services are down

Tue, 03 Dec 2024 06:09:04 -0000

Hotel Manager went down.

Booking, Rate and Availability APIs, Multi Property Search APIs, and 4 other services are down

Tue, 03 Dec 2024 06:09:00 -0000

Booking, Rate and Availability APIs went down.

Booking, Rate and Availability APIs, Multi Property Search APIs, and 4 other services are down

Tue, 03 Dec 2024 06:08:51 -0000

Multi Property Search APIs and Dynamic Shop Responsive went down.

Booking, Rate and Availability APIs, Multi Property Search APIs, and 4 other services are down

Tue, 03 Dec 2024 06:08:51 -0000

Multi Property Search APIs and Dynamic Shop Responsive went down.

Booking, Rate and Availability APIs, Multi Property Search APIs, and 4 other services are down

Tue, 03 Dec 2024 06:08:49 -0000

Authentication and User Management and KUBE Booking Engine went down.

Booking, Rate and Availability APIs, Multi Property Search APIs, and 4 other services are down

Tue, 03 Dec 2024 06:08:49 -0000

Authentication and User Management and KUBE Booking Engine went down.

Hotel Manager and Dynamic Shop Responsive are down

Tue, 25 Jun 2024 09:03:18 -0000

Dynamic Shop Responsive recovered.

Hotel Manager and Dynamic Shop Responsive are down

Tue, 25 Jun 2024 09:02:39 -0000

Hotel Manager recovered.

Hotel Manager and Dynamic Shop Responsive are down

Tue, 25 Jun 2024 09:02:37 -0000

Hotel Manager and Dynamic Shop Responsive went down.

Hotel Manager and Dynamic Shop Responsive are down

Tue, 25 Jun 2024 09:02:37 -0000

Hotel Manager and Dynamic Shop Responsive went down.

Authentication and User Management, KUBE Booking Engine, and 1 other service are down

Tue, 21 May 2024 20:20:18 -0000

Authentication and User Management and KUBE Booking Engine recovered.

Authentication and User Management, KUBE Booking Engine, and 1 other service are down

Tue, 21 May 2024 20:20:18 -0000

Authentication and User Management and KUBE Booking Engine recovered.

Authentication and User Management, KUBE Booking Engine, and 1 other service are down

Tue, 21 May 2024 20:16:50 -0000

Dynamic Shop Responsive recovered.

Authentication and User Management, KUBE Booking Engine, and 1 other service are down

Tue, 21 May 2024 20:15:36 -0000

Dynamic Shop Responsive went down.

Authentication and User Management, KUBE Booking Engine, and 1 other service are down

Tue, 21 May 2024 19:53:19 -0000

Authentication and User Management and KUBE Booking Engine went down.

Authentication and User Management, KUBE Booking Engine, and 1 other service are down

Tue, 21 May 2024 19:53:19 -0000

Authentication and User Management and KUBE Booking Engine went down.

KUBE Booking Engine is down

Sun, 21 Jan 2024 01:48:59 -0000

KUBE Booking Engine recovered.

KUBE Booking Engine is down

Sun, 21 Jan 2024 01:34:51 -0000

KUBE Booking Engine went down.

Database Maintenance

Wed, 17 Jan 2024 07:00:00 +0000

Maintenance completed

Database Maintenance

Wed, 17 Jan 2024 07:00:00 +0000

Maintenance completed

Database Maintenance

Wed, 17 Jan 2024 07:00:00 +0000

Maintenance completed

Database Maintenance

Wed, 17 Jan 2024 07:00:00 +0000

Maintenance completed

Database Maintenance

Wed, 17 Jan 2024 06:00:00 -0000

We would like to inform you about an upcoming routine maintenance activity scheduled for our main database. - Expected Downtime < 5 minutes This routine maintenance is necessary to upgrade our servers for better performance and security. During the maintenance window, the Booking , Rate and Availability APIs, the hotel manager and the Booking Engines will be unavailable. Bookings from connected OTA channels will be queued and processed after the service is restored. Thank you for your patience and support.

Database Maintenance

Wed, 17 Jan 2024 06:00:00 -0000

Database Maintenance

Wed, 17 Jan 2024 06:00:00 -0000

Database Maintenance

Wed, 17 Jan 2024 06:00:00 -0000

KUBE Booking Engine is down

Mon, 25 Dec 2023 01:24:27 -0000

KUBE Booking Engine recovered.

KUBE Booking Engine is down

Mon, 25 Dec 2023 01:07:41 -0000

KUBE Booking Engine went down.

KUBE Booking Engine is down

Thu, 21 Dec 2023 01:14:46 -0000

KUBE Booking Engine recovered.

KUBE Booking Engine is down

Thu, 21 Dec 2023 00:48:31 -0000

KUBE Booking Engine went down.

KUBE Booking Engine is down

Sun, 17 Dec 2023 08:12:05 -0000

KUBE Booking Engine recovered.

KUBE Booking Engine is down

Sun, 17 Dec 2023 08:07:24 -0000

KUBE Booking Engine went down.

KUBE Booking Engine is down

Fri, 15 Dec 2023 20:33:59 -0000

KUBE Booking Engine recovered.

KUBE Booking Engine is down

Fri, 15 Dec 2023 20:07:31 -0000

KUBE Booking Engine went down.

Authentication and User Management, KUBE Booking Engine, Dynamic Shop Responsive, and 1 other service are down

Mon, 11 Dec 2023 10:48:41 -0000

Authentication and User Management and Dynamic Shop Responsive recovered.

Authentication and User Management, KUBE Booking Engine, Dynamic Shop Responsive, and 1 other service are down

Mon, 11 Dec 2023 10:48:41 -0000

Authentication and User Management and Dynamic Shop Responsive recovered.

Authentication and User Management, KUBE Booking Engine, Dynamic Shop Responsive, and 1 other service are down

Mon, 11 Dec 2023 10:48:13 -0000

KUBE Booking Engine recovered.

Authentication and User Management, KUBE Booking Engine, Dynamic Shop Responsive, and 1 other service are down

Mon, 11 Dec 2023 10:46:44 -0000

KUBE Booking Engine went down.

Authentication and User Management, KUBE Booking Engine, Dynamic Shop Responsive, and 1 other service are down

Mon, 11 Dec 2023 10:45:31 -0000

Authentication and User Management and Dynamic Shop Responsive went down.

Authentication and User Management, KUBE Booking Engine, Dynamic Shop Responsive, and 1 other service are down

Mon, 11 Dec 2023 10:45:31 -0000

Authentication and User Management and Dynamic Shop Responsive went down.

Multi Property Search APIs is down

Tue, 07 Nov 2023 14:13:47 -0000

Multi Property Search APIs recovered.

Multi Property Search APIs is down

Tue, 07 Nov 2023 14:07:12 -0000

Multi Property Search APIs went down.

Hotel Manager is down

Mon, 18 Sep 2023 09:08:43 -0000

Hotel Manager recovered.

Hotel Manager is down

Mon, 18 Sep 2023 09:07:33 -0000

Hotel Manager went down.

Booking, Rate and Availability APIs is down

Wed, 26 Jul 2023 03:04:37 -0000

Booking, Rate and Availability APIs recovered.

Booking, Rate and Availability APIs is down

Wed, 26 Jul 2023 02:56:03 -0000

Booking, Rate and Availability APIs went down.

Multi Property Search APIs is down

Wed, 12 Apr 2023 11:05:08 -0000

Multi Property Search APIs recovered.

Multi Property Search APIs is down

Wed, 12 Apr 2023 10:59:50 -0000

Multi Property Search APIs went down.

Booking, Rate and Availability APIs is down

Mon, 27 Feb 2023 10:47:23 -0000

Booking, Rate and Availability APIs recovered.

Booking, Rate and Availability APIs is down

Mon, 27 Feb 2023 10:34:02 -0000

Booking, Rate and Availability APIs went down.

Multi Property Search APIs is down

Thu, 16 Feb 2023 04:52:05 -0000

Multi Property Search APIs recovered.

Multi Property Search APIs is down

Thu, 16 Feb 2023 04:48:05 -0000

Multi Property Search APIs went down.

Multi Property Search APIs is down

Wed, 25 Jan 2023 14:24:52 -0000

Multi Property Search APIs recovered.

Multi Property Search APIs is down

Wed, 25 Jan 2023 14:17:51 -0000

Multi Property Search APIs went down.

Booking, Rate and Availability APIs is down

Tue, 17 Jan 2023 12:46:44 -0000

Booking, Rate and Availability APIs recovered.

Booking, Rate and Availability APIs is down

Tue, 17 Jan 2023 12:42:49 -0000

Booking, Rate and Availability APIs went down.

Kognitiv Universal Booking Engine is down

Sun, 09 Oct 2022 13:19:21 -0000

Kognitiv Universal Booking Engine recovered.

Kognitiv Universal Booking Engine is down

Sun, 09 Oct 2022 13:16:02 -0000

Kognitiv Universal Booking Engine went down.

Hotel Manager is down

Tue, 20 Sep 2022 11:59:26 -0000

Hotel Manager recovered.

Hotel Manager is down

Tue, 20 Sep 2022 11:58:42 -0000

Hotel Manager went down.

Multi Property Search APIs is down

Mon, 29 Aug 2022 16:02:20 -0000

Multi Property Search APIs recovered.

Multi Property Search APIs is down

Mon, 29 Aug 2022 15:49:08 -0000

Multi Property Search APIs went down.

Booking, Rate and Availability APIs and Hotel Manager are down

Wed, 27 Jul 2022 07:23:47 -0000

Booking, Rate and Availability APIs and Hotel Manager recovered.

Booking, Rate and Availability APIs and Hotel Manager are down

Wed, 27 Jul 2022 07:23:47 -0000

Booking, Rate and Availability APIs and Hotel Manager recovered.

Booking, Rate and Availability APIs and Hotel Manager are down

Wed, 27 Jul 2022 07:15:27 -0000

Booking, Rate and Availability APIs and Hotel Manager went down.

Booking, Rate and Availability APIs and Hotel Manager are down

Wed, 27 Jul 2022 07:15:27 -0000

Booking, Rate and Availability APIs and Hotel Manager went down.

Booking, Rate and Availability APIs and Hotel Manager are down

Wed, 27 Jul 2022 06:54:26 -0000

Booking, Rate and Availability APIs and Hotel Manager recovered.

Booking, Rate and Availability APIs and Hotel Manager are down

Wed, 27 Jul 2022 06:54:26 -0000

Booking, Rate and Availability APIs and Hotel Manager recovered.

Booking, Rate and Availability APIs and Hotel Manager are down

Wed, 27 Jul 2022 06:17:33 -0000

Booking, Rate and Availability APIs and Hotel Manager went down.

Booking, Rate and Availability APIs and Hotel Manager are down

Wed, 27 Jul 2022 06:17:33 -0000

Booking, Rate and Availability APIs and Hotel Manager went down.

Booking, Rate and Availability APIs and Hotel Manager are down

Tue, 26 Jul 2022 21:05:39 -0000

Booking, Rate and Availability APIs and Hotel Manager recovered.

Booking, Rate and Availability APIs and Hotel Manager are down

Tue, 26 Jul 2022 21:05:39 -0000

Booking, Rate and Availability APIs and Hotel Manager recovered.

Booking, Rate and Availability APIs and Hotel Manager are down

Tue, 26 Jul 2022 20:47:22 -0000

Booking, Rate and Availability APIs and Hotel Manager went down.

Booking, Rate and Availability APIs and Hotel Manager are down

Tue, 26 Jul 2022 20:47:22 -0000

Booking, Rate and Availability APIs and Hotel Manager went down.

Hotel Manager is down

Thu, 14 Jul 2022 07:40:00 -0000

Monitoring adjusted. While the hotel manager was reachable during the time the monitoring configuration was incorrect leading to a incorrect reported downtime.

Hotel Manager is down

Thu, 14 Jul 2022 07:26:00 -0000

Hotel Manager went down.

Hotel Manager and Dynamic Shop Responsive are down

Tue, 05 Jul 2022 08:08:36 -0000

Hotel Manager recovered.

Hotel Manager and Dynamic Shop Responsive are down

Tue, 05 Jul 2022 08:05:45 -0000

Dynamic Shop Responsive recovered.

Hotel Manager and Dynamic Shop Responsive are down

Tue, 05 Jul 2022 07:54:25 -0000

Hotel Manager and Dynamic Shop Responsive went down.

Hotel Manager and Dynamic Shop Responsive are down

Tue, 05 Jul 2022 07:54:25 -0000

Hotel Manager and Dynamic Shop Responsive went down.

Database maintenance

Wed, 29 Jun 2022 08:00:00 +0000

Maintenance completed

Database maintenance

Wed, 29 Jun 2022 08:00:00 +0000

Maintenance completed

Database maintenance

Wed, 29 Jun 2022 07:00:00 -0000

Due to the planned migration of the NTP database, service degradation and potential downtime may occur between 9am and 10am CET today (29th of June). The migration may cause up to 5 minutes of a downtime / service degradation, during which users may receive delayed responses or error messages when trying to work as usual. If an inconsistency occurs, please wait until the migration is complete before contacting our Hotel Support Team.

Database maintenance

Wed, 29 Jun 2022 07:00:00 -0000

Scheduled Airbnb Maintenance on June 27

Mon, 27 Jun 2022 09:00:00 +0000

Maintenance completed

Scheduled Airbnb Maintenance on June 27

Mon, 27 Jun 2022 09:00:00 +0000

Maintenance completed

Scheduled Airbnb Maintenance on June 27

Mon, 27 Jun 2022 07:00:00 -0000

Due to a migration of the Airbnb interface, potential downtime of the Airbnb connection may occur between 9 and 11 AM CEST. Migration may result in up to 2 hours of downtime, during which there is a window of a few seconds when the listing will not be bookable, and a window of up to 10 minutes when prices and availability may not match those in Kognitiv. If there is an inconsistency, please wait until the migration is complete before contacting our Hotel Technology Support Team.

Scheduled Airbnb Maintenance on June 27

Mon, 27 Jun 2022 07:00:00 -0000

Service Outage of our Telephone Service

Thu, 09 Jun 2022 06:48:00 -0000

Our phone service provider identified the root and applied a hotfix - NFON will monitor the situation to ensure proper working

Service Outage of our Telephone Service

Wed, 08 Jun 2022 08:49:00 -0000

Due to a technical problem with our telephone provider NFON, our Hotel Technology Support is currently unavailable by phone. For more information about the issue and any status updates, please visit this https://status.nfon.com/ We kindly ask you to send us an email in urgent cases to hts@kognitiv.com

Multi Property Search APIs is down

Thu, 07 Apr 2022 19:33:25 -0000

Multi Property Search APIs recovered.

Multi Property Search APIs is down

Thu, 07 Apr 2022 19:18:58 -0000

Multi Property Search APIs went down.

Hotel Manager is down

Sun, 02 Jan 2022 20:28:14 -0000

Hotel Manager recovered.

Hotel Manager is down

Sun, 02 Jan 2022 20:24:45 -0000

Hotel Manager went down.

Hotel Manager is down

Sun, 02 Jan 2022 20:11:19 -0000

Hotel Manager recovered.

Hotel Manager is down

Sun, 02 Jan 2022 20:03:14 -0000

Hotel Manager went down.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:50:48 -0000

Resolved - We have confirmed all systems are fully online again. The downtime was caused by a short network disruption outside the Kognitiv infrastructure.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:50:48 -0000

Resolved - We have confirmed all systems are fully online again. The downtime was caused by a short network disruption outside the Kognitiv infrastructure.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:50:48 -0000

Resolved - We have confirmed all systems are fully online again. The downtime was caused by a short network disruption outside the Kognitiv infrastructure.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:50:48 -0000

Resolved - We have confirmed all systems are fully online again. The downtime was caused by a short network disruption outside the Kognitiv infrastructure.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:50:48 -0000

Resolved - We have confirmed all systems are fully online again. The downtime was caused by a short network disruption outside the Kognitiv infrastructure.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:50:48 -0000

Resolved - We have confirmed all systems are fully online again. The downtime was caused by a short network disruption outside the Kognitiv infrastructure.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:45:22 -0000

Monitoring - Services are coming back online. Investigation is ongoing.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:45:22 -0000

Monitoring - Services are coming back online. Investigation is ongoing.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:45:22 -0000

Monitoring - Services are coming back online. Investigation is ongoing.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:45:22 -0000

Monitoring - Services are coming back online. Investigation is ongoing.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:45:22 -0000

Monitoring - Services are coming back online. Investigation is ongoing.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:45:22 -0000

Monitoring - Services are coming back online. Investigation is ongoing.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:34:48 -0000

A network connection problem that prevents access to the Kognitiv systems has been detected. We are investigating the issue.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:34:48 -0000

A network connection problem that prevents access to the Kognitiv systems has been detected. We are investigating the issue.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:34:48 -0000

A network connection problem that prevents access to the Kognitiv systems has been detected. We are investigating the issue.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:34:48 -0000

A network connection problem that prevents access to the Kognitiv systems has been detected. We are investigating the issue.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:34:48 -0000

A network connection problem that prevents access to the Kognitiv systems has been detected. We are investigating the issue.

Network Outage (all data centers)

Wed, 13 Oct 2021 19:34:48 -0000

A network connection problem that prevents access to the Kognitiv systems has been detected. We are investigating the issue.

Hotel manager admin panel unavailable

Sat, 14 Aug 2021 19:41:00 -0000

We have restored hotel manager services.

Hotel manager admin panel unavailable

Sat, 14 Aug 2021 19:00:42 -0000

We have identified the Kognitiv hotel manager being not available and are investigating the source of the problem.

HRS connection

Thu, 18 Mar 2021 17:01:49 -0000

The interface to HRS is fully functional again.

HRS connection

Thu, 18 Mar 2021 15:54:39 -0000

The connection is reestablished now. We are testing and confirming data.

HRS connection

Thu, 18 Mar 2021 09:51:32 -0000

We are still waiting for HRS to enable the connection.

Connectivity Partner Portal restoration

Thu, 18 Mar 2021 09:07:58 -0000

The partner portal is fully functional. You can now register your accounts again at any time by visiting https://connectivity.kognitiv.com

Connectivity Partner Portal restoration

Thu, 18 Mar 2021 09:07:58 -0000

The partner portal is fully functional. You can now register your accounts again at any time by visiting https://connectivity.kognitiv.com

Connectivity Partner Portal restoration

Thu, 18 Mar 2021 09:07:58 -0000

The partner portal is fully functional. You can now register your accounts again at any time by visiting https://connectivity.kognitiv.com

Connectivity Partner Portal restoration

Thu, 18 Mar 2021 09:07:58 -0000

The partner portal is fully functional. You can now register your accounts again at any time by visiting https://connectivity.kognitiv.com

Connectivity Partner Portal restoration

Thu, 18 Mar 2021 09:07:58 -0000

The partner portal is fully functional. You can now register your accounts again at any time by visiting https://connectivity.kognitiv.com

Connectivity Partner Portal restoration

Thu, 18 Mar 2021 09:07:58 -0000

The partner portal is fully functional. You can now register your accounts again at any time by visiting https://connectivity.kognitiv.com

HRS connection

Wed, 17 Mar 2021 08:50:21 -0000

We have escalated the issue again to HRS asking for connection to be enabled on their end.

HRS connection

Tue, 16 Mar 2021 17:05:17 -0000

The connection to HRS still is down. We have requested another update and are waiting for our partner to update their whitelist and re-enable the connection.

HRS connection

Tue, 16 Mar 2021 08:37:14 -0000

The connection to HRS currently does not accept data exchange due to changed IP-Addresses as a result of the datacenter fire last week. We have contacted HRS to reestablish the connection and are waiting for the configuration to be updated.

Connectivity Partner Portal restoration

Mon, 15 Mar 2021 14:51:24 -0000

For our connectivity partners: We are working on restoring the Connectivity Partner Portal.

Connectivity Partner Portal restoration

Mon, 15 Mar 2021 14:51:24 -0000

For our connectivity partners: We are working on restoring the Connectivity Partner Portal.

Connectivity Partner Portal restoration

Mon, 15 Mar 2021 14:51:24 -0000

For our connectivity partners: We are working on restoring the Connectivity Partner Portal.

Connectivity Partner Portal restoration

Mon, 15 Mar 2021 14:51:24 -0000

For our connectivity partners: We are working on restoring the Connectivity Partner Portal.

Connectivity Partner Portal restoration

Mon, 15 Mar 2021 14:51:24 -0000

For our connectivity partners: We are working on restoring the Connectivity Partner Portal.

Connectivity Partner Portal restoration

Mon, 15 Mar 2021 14:51:24 -0000

For our connectivity partners: We are working on restoring the Connectivity Partner Portal.

Move to secondary Datacenter

Mon, 15 Mar 2021 13:30:28 -0000

For customers and guests our transactional services have been fully restored. We are now working on internal systems and with our partners to restore non-critical infrastructure. Some reports are still unavailable at this point in time but will come back soon.

Move to secondary Datacenter

Mon, 15 Mar 2021 13:30:28 -0000

Move to secondary Datacenter

Mon, 15 Mar 2021 13:30:28 -0000

Move to secondary Datacenter

Mon, 15 Mar 2021 13:30:28 -0000

Move to secondary Datacenter

Mon, 15 Mar 2021 13:30:28 -0000

Move to secondary Datacenter

Mon, 15 Mar 2021 13:30:28 -0000

Move to secondary Datacenter

Fri, 12 Mar 2021 16:52:50 -0000

All core systems have been restored. We have started restoring non-critical internal systems. E-Mail delays caused by Microsoft with customers using Office365 are still being escalated.

Move to secondary Datacenter

Fri, 12 Mar 2021 16:52:50 -0000

All core systems have been restored. We have started restoring non-critical internal systems. E-Mail delays caused by Microsoft with customers using Office365 are still being escalated.

Move to secondary Datacenter

Fri, 12 Mar 2021 16:52:50 -0000

All core systems have been restored. We have started restoring non-critical internal systems. E-Mail delays caused by Microsoft with customers using Office365 are still being escalated.

Move to secondary Datacenter

Fri, 12 Mar 2021 16:52:50 -0000

All core systems have been restored. We have started restoring non-critical internal systems. E-Mail delays caused by Microsoft with customers using Office365 are still being escalated.

Move to secondary Datacenter

Fri, 12 Mar 2021 16:52:50 -0000

All core systems have been restored. We have started restoring non-critical internal systems. E-Mail delays caused by Microsoft with customers using Office365 are still being escalated.

Move to secondary Datacenter

Fri, 12 Mar 2021 16:52:50 -0000

All core systems have been restored. We have started restoring non-critical internal systems. E-Mail delays caused by Microsoft with customers using Office365 are still being escalated.

Move to secondary Datacenter

Fri, 12 Mar 2021 14:52:14 -0000

Our mail system is working properly, however mails still are being throttled by Microsoft at this point due to the IP change. We have escalated the issue to Microsoft as it is their system delaying mails at this point. All traffic not passing through Office365 accounts is going through fine.

Move to secondary Datacenter

Fri, 12 Mar 2021 14:52:14 -0000

Move to secondary Datacenter

Fri, 12 Mar 2021 14:52:14 -0000

Move to secondary Datacenter

Fri, 12 Mar 2021 14:52:14 -0000

Move to secondary Datacenter

Fri, 12 Mar 2021 14:52:14 -0000

Move to secondary Datacenter

Fri, 12 Mar 2021 14:52:14 -0000

Move to secondary Datacenter

Thu, 11 Mar 2021 16:48:28 -0000

We are continuing to work with our hosting provider to resolve the mail delivery issue.

Move to secondary Datacenter

Thu, 11 Mar 2021 16:48:28 -0000

We are continuing to work with our hosting provider to resolve the mail delivery issue.

Move to secondary Datacenter

Thu, 11 Mar 2021 16:48:28 -0000

We are continuing to work with our hosting provider to resolve the mail delivery issue.

Move to secondary Datacenter

Thu, 11 Mar 2021 16:48:28 -0000

We are continuing to work with our hosting provider to resolve the mail delivery issue.

Move to secondary Datacenter

Thu, 11 Mar 2021 16:48:28 -0000

We are continuing to work with our hosting provider to resolve the mail delivery issue.

Move to secondary Datacenter

Thu, 11 Mar 2021 16:48:28 -0000

We are continuing to work with our hosting provider to resolve the mail delivery issue.

Move to secondary Datacenter

Thu, 11 Mar 2021 14:10:03 -0000

The Kognitiv Booking Engines have been fully restored now. Hotelmanager is also available. Most Interfaces have been restored too. Some minor performance degradation may still occur as we continue to rebuild internal services.

Move to secondary Datacenter

Thu, 11 Mar 2021 14:10:03 -0000

Move to secondary Datacenter

Thu, 11 Mar 2021 14:10:03 -0000

Move to secondary Datacenter

Thu, 11 Mar 2021 14:10:03 -0000

Move to secondary Datacenter

Thu, 11 Mar 2021 14:10:03 -0000

Move to secondary Datacenter

Thu, 11 Mar 2021 14:10:03 -0000

Move to secondary Datacenter

Thu, 11 Mar 2021 11:45:45 -0000

We have started the re-index process for the Multi Property Search. Mail sending issues persist and are related to IP-range block-lists based on services outside of Kognitiv. We are investigating options. Mails are being cached and will be delivered once a resolution has been found.

Move to secondary Datacenter

Thu, 11 Mar 2021 11:45:45 -0000

Move to secondary Datacenter

Thu, 11 Mar 2021 11:45:45 -0000

Move to secondary Datacenter

Thu, 11 Mar 2021 11:45:45 -0000

Move to secondary Datacenter

Thu, 11 Mar 2021 11:45:45 -0000

Move to secondary Datacenter

Thu, 11 Mar 2021 11:45:45 -0000

Move to secondary Datacenter

Thu, 11 Mar 2021 08:23:02 -0000

We are investigating an issue with e-mail delivery and have suspended e-mail sending for the moment.

Move to secondary Datacenter

Thu, 11 Mar 2021 08:23:02 -0000

We are investigating an issue with e-mail delivery and have suspended e-mail sending for the moment.

Move to secondary Datacenter

Thu, 11 Mar 2021 08:23:02 -0000

We are investigating an issue with e-mail delivery and have suspended e-mail sending for the moment.

Move to secondary Datacenter

Thu, 11 Mar 2021 08:23:02 -0000

We are investigating an issue with e-mail delivery and have suspended e-mail sending for the moment.

Move to secondary Datacenter

Thu, 11 Mar 2021 08:23:02 -0000

We are investigating an issue with e-mail delivery and have suspended e-mail sending for the moment.

Move to secondary Datacenter

Thu, 11 Mar 2021 08:23:02 -0000

We are investigating an issue with e-mail delivery and have suspended e-mail sending for the moment.

Move to secondary Datacenter

Thu, 11 Mar 2021 00:32:52 -0000

Most of the core systems have been restored now. Biggest open task is restoring the Multi Property Search.

Move to secondary Datacenter

Thu, 11 Mar 2021 00:32:52 -0000

Most of the core systems have been restored now. Biggest open task is restoring the Multi Property Search.

Move to secondary Datacenter

Thu, 11 Mar 2021 00:32:52 -0000

Most of the core systems have been restored now. Biggest open task is restoring the Multi Property Search.

Move to secondary Datacenter

Thu, 11 Mar 2021 00:32:52 -0000

Most of the core systems have been restored now. Biggest open task is restoring the Multi Property Search.

Move to secondary Datacenter

Thu, 11 Mar 2021 00:32:52 -0000

Most of the core systems have been restored now. Biggest open task is restoring the Multi Property Search.

Move to secondary Datacenter

Thu, 11 Mar 2021 00:32:52 -0000

Most of the core systems have been restored now. Biggest open task is restoring the Multi Property Search.

Move to secondary Datacenter

Wed, 10 Mar 2021 21:21:02 -0000

We have restored partner connections to Agoda, Expedia, Kurzurlaub, Pegasus, Protel, SiteMinder, TravelClick Uab and WebsLINE and are continuing with the remaining interfaces. In addition we are working on the Hotel Search Service and DSR now.

Move to secondary Datacenter

Wed, 10 Mar 2021 21:21:02 -0000

Move to secondary Datacenter

Wed, 10 Mar 2021 21:21:02 -0000

Move to secondary Datacenter

Wed, 10 Mar 2021 21:21:02 -0000

Move to secondary Datacenter

Wed, 10 Mar 2021 21:21:02 -0000

Move to secondary Datacenter

Wed, 10 Mar 2021 21:21:02 -0000

Move to secondary Datacenter

Wed, 10 Mar 2021 16:24:56 -0000

We are continuing to work on a fix for this issue.

Move to secondary Datacenter

Wed, 10 Mar 2021 16:24:56 -0000

We are continuing to work on a fix for this issue.

Move to secondary Datacenter

Wed, 10 Mar 2021 16:24:56 -0000

We are continuing to work on a fix for this issue.

Move to secondary Datacenter

Wed, 10 Mar 2021 16:24:56 -0000

We are continuing to work on a fix for this issue.

Move to secondary Datacenter

Wed, 10 Mar 2021 16:24:56 -0000

We are continuing to work on a fix for this issue.

Move to secondary Datacenter

Wed, 10 Mar 2021 16:24:56 -0000

We are continuing to work on a fix for this issue.

Move to secondary Datacenter

Wed, 10 Mar 2021 16:14:47 -0000

Internal core systems are now up and running, PMS updates are being processed. We are working on customer facing interfaces and partner connections now.

Move to secondary Datacenter

Wed, 10 Mar 2021 16:14:47 -0000

Internal core systems are now up and running, PMS updates are being processed. We are working on customer facing interfaces and partner connections now.

Move to secondary Datacenter

Wed, 10 Mar 2021 16:14:47 -0000

Internal core systems are now up and running, PMS updates are being processed. We are working on customer facing interfaces and partner connections now.

Move to secondary Datacenter

Wed, 10 Mar 2021 16:14:47 -0000

Internal core systems are now up and running, PMS updates are being processed. We are working on customer facing interfaces and partner connections now.

Move to secondary Datacenter

Wed, 10 Mar 2021 16:14:47 -0000

Internal core systems are now up and running, PMS updates are being processed. We are working on customer facing interfaces and partner connections now.

Move to secondary Datacenter

Wed, 10 Mar 2021 16:14:47 -0000

Internal core systems are now up and running, PMS updates are being processed. We are working on customer facing interfaces and partner connections now.

Move to secondary Datacenter

Wed, 10 Mar 2021 10:32:24 -0000

We are currently receiving the necessary computing resources and integrating additional hardware. The core DB (reservations, availabilities, rates, ...) backup system is already ready including the last updates before the connectivity loss at 1:40 CET.

Move to secondary Datacenter

Wed, 10 Mar 2021 10:32:24 -0000

Move to secondary Datacenter

Wed, 10 Mar 2021 10:32:24 -0000

Move to secondary Datacenter

Wed, 10 Mar 2021 10:32:24 -0000

Move to secondary Datacenter

Wed, 10 Mar 2021 10:32:24 -0000

Move to secondary Datacenter

Wed, 10 Mar 2021 10:32:24 -0000

Major Incident at Datacenter

Wed, 10 Mar 2021 05:52:56 -0000

We have created a new case with accurate description to follow during the disaster recovery. Please refer to https://status-new.kognitiv.com/incident/58703 for updates on the situation going forward.

Major Incident at Datacenter

Wed, 10 Mar 2021 05:52:56 -0000

We have created a new case with accurate description to follow during the disaster recovery. Please refer to https://status-new.kognitiv.com/incident/58703 for updates on the situation going forward.

Major Incident at Datacenter

Wed, 10 Mar 2021 05:52:56 -0000

We have created a new case with accurate description to follow during the disaster recovery. Please refer to https://status-new.kognitiv.com/incident/58703 for updates on the situation going forward.

Major Incident at Datacenter

Wed, 10 Mar 2021 05:52:56 -0000

We have created a new case with accurate description to follow during the disaster recovery. Please refer to https://status-new.kognitiv.com/incident/58703 for updates on the situation going forward.

Major Incident at Datacenter

Wed, 10 Mar 2021 05:52:56 -0000

We have created a new case with accurate description to follow during the disaster recovery. Please refer to https://status-new.kognitiv.com/incident/58703 for updates on the situation going forward.

Major Incident at Datacenter

Wed, 10 Mar 2021 05:52:56 -0000

We have created a new case with accurate description to follow during the disaster recovery. Please refer to https://status-new.kognitiv.com/incident/58703 for updates on the situation going forward.

Move to secondary Datacenter

Wed, 10 Mar 2021 05:49:16 -0000

Our Operation teams is currently working through the disaster recovery plan and restoring our services in our secondary datacenter. In the early morning hours today March 10th 2021, a fire has destroyed large sections of the datacenter housing our main production environment. Currently our Services are offline due to this incident.

Move to secondary Datacenter

Wed, 10 Mar 2021 05:49:16 -0000

Move to secondary Datacenter

Wed, 10 Mar 2021 05:49:16 -0000

Move to secondary Datacenter

Wed, 10 Mar 2021 05:49:16 -0000

Move to secondary Datacenter

Wed, 10 Mar 2021 05:49:16 -0000

Move to secondary Datacenter

Wed, 10 Mar 2021 05:49:16 -0000

Major Incident at Datacenter

Wed, 10 Mar 2021 04:09:44 -0000

Disaster recovery is in progress.

Major Incident at Datacenter

Wed, 10 Mar 2021 04:09:44 -0000

Disaster recovery is in progress.

Major Incident at Datacenter

Wed, 10 Mar 2021 04:09:44 -0000

Disaster recovery is in progress.

Major Incident at Datacenter

Wed, 10 Mar 2021 04:09:44 -0000

Disaster recovery is in progress.

Major Incident at Datacenter

Wed, 10 Mar 2021 04:09:44 -0000

Disaster recovery is in progress.

Major Incident at Datacenter

Wed, 10 Mar 2021 04:09:44 -0000

Disaster recovery is in progress.

Major Incident at Datacenter

Wed, 10 Mar 2021 04:07:40 -0000

We have been informed about a Fire in Progress by our Datacenter Provider at the location of one of our main production sites. We do not have clear details about the severity yet but currently the Datacenter is shut down. We are preparing to initiate our Disaster Recovery Plan.

Major Incident at Datacenter

Wed, 10 Mar 2021 04:07:40 -0000

Major Incident at Datacenter

Wed, 10 Mar 2021 04:07:40 -0000

Major Incident at Datacenter

Wed, 10 Mar 2021 04:07:40 -0000

Major Incident at Datacenter

Wed, 10 Mar 2021 04:07:40 -0000

Major Incident at Datacenter

Wed, 10 Mar 2021 04:07:40 -0000

Major Incident at Datacenter

Wed, 10 Mar 2021 01:54:37 -0000

We are investigating

Major Incident at Datacenter

Wed, 10 Mar 2021 01:54:37 -0000

We are investigating

Major Incident at Datacenter

Wed, 10 Mar 2021 01:54:37 -0000

We are investigating

Major Incident at Datacenter

Wed, 10 Mar 2021 01:54:37 -0000

We are investigating

Major Incident at Datacenter

Wed, 10 Mar 2021 01:54:37 -0000

We are investigating

Major Incident at Datacenter

Wed, 10 Mar 2021 01:54:37 -0000

We are investigating

Unscheduled Database-Server reset

Fri, 19 Feb 2021 03:39:11 -0000

All systems are back to full functionality.

Unscheduled Database-Server reset

Fri, 19 Feb 2021 03:39:11 -0000

All systems are back to full functionality.

Unscheduled Database-Server reset

Fri, 19 Feb 2021 03:39:11 -0000

All systems are back to full functionality.

Unscheduled Database-Server reset

Fri, 19 Feb 2021 03:39:11 -0000

All systems are back to full functionality.

Unscheduled Database-Server reset

Fri, 19 Feb 2021 03:39:11 -0000

All systems are back to full functionality.

Unscheduled Database-Server reset

Fri, 19 Feb 2021 03:39:11 -0000

All systems are back to full functionality.

Unscheduled Database-Server reset

Fri, 19 Feb 2021 03:30:01 -0000

This Morning one of our main database cluster displayed a short downtime due to an unscheduled hardware reset. The outage lasted for under 10 Minutes and was resolved when the system finished rebooting. We are in contact with our hosting provider to identify the cause of the unscheduled reset.

Unscheduled Database-Server reset

Fri, 19 Feb 2021 03:30:01 -0000

Unscheduled Database-Server reset

Fri, 19 Feb 2021 03:30:01 -0000

Unscheduled Database-Server reset

Fri, 19 Feb 2021 03:30:01 -0000

Unscheduled Database-Server reset

Fri, 19 Feb 2021 03:30:01 -0000

Unscheduled Database-Server reset

Fri, 19 Feb 2021 03:30:01 -0000