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Downtime

Major Incident at Datacenter

Mar 10, 2021 at 1:54am UTC
Affected services
Booking, Rate and Availability APIs
Multi Property Search APIs
Authentication and User Management
Hotel Manager
KUBE Booking Engine
Dynamic Shop Responsive

Resolved
Mar 10, 2021 at 5:52am UTC

We have created a new case with accurate description to follow during the disaster recovery.
Please refer to https://status-new.kognitiv.com/incident/58703 for updates on the situation going forward.

Updated
Mar 10, 2021 at 4:09am UTC

Disaster recovery is in progress.

Updated
Mar 10, 2021 at 4:07am UTC

We have been informed about a Fire in Progress by our Datacenter Provider at the location of one of our main production sites.
We do not have clear details about the severity yet but currently the Datacenter is shut down.
We are preparing to initiate our Disaster Recovery Plan.

Created
Mar 10, 2021 at 1:54am UTC

We are investigating