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Degraded

HRS connection

Mar 16, 2021 at 8:37am UTC
Affected services
Dynamic Shop Responsive

Resolved
Mar 18, 2021 at 5:01pm UTC

The interface to HRS is fully functional again.

Updated
Mar 18, 2021 at 3:54pm UTC

The connection is reestablished now. We are testing and confirming data.

Updated
Mar 18, 2021 at 9:51am UTC

We are still waiting for HRS to enable the connection.

Updated
Mar 17, 2021 at 8:50am UTC

We have escalated the issue again to HRS asking for connection to be enabled on their end.

Updated
Mar 16, 2021 at 5:05pm UTC

The connection to HRS still is down. We have requested another update and are waiting for our partner to update their whitelist and re-enable the connection.

Created
Mar 16, 2021 at 8:37am UTC

The connection to HRS currently does not accept data exchange due to changed IP-Addresses as a result of the datacenter fire last week. We have contacted HRS to reestablish the connection and are waiting for the configuration to be updated.